Thank you for popping by and checking out my post about Ryobi cordless lawn mower bought from Home Depot Canada.
I will tell you why I don’t recommend at all the purchase of such a lawnmower.
I will tell you my story and I am wondering what you would do in such a case. I am mad at myself to have bought such a piece of crap.
I am mad at Home Depot for selling a bad product and once you bought it is fully your responsibility.
I am well over 70 years old and I was searching for a lawnmower light, not too expensive and that I will be able to use for many years to come.
I went to Home Depot and after looking around I asked a clerk for help and after I told him my needs he made the suggestion to buy a battery operated lawn mower.
RYOBI 40V 20” CORDLESS LAWNMOWER
Buy at your own risk!
I bought my lawnmower on the 7th of July 2018 brought it home and use it in July, August, September and early October and store it for the winter.
Where I live in Canada there are no opportunities to use a lawnmower pass October until late April or May of the next year due to snow.
Come May 2019, I put the battery on the charger for 20 hours but it didn’t charge. I then called Home Depot for help but they told me that pass 90 days after the purchase I had to deal with the manufacturer.
This was on a Friday and at the time I called Ryobi service department they were closed and will only be reopened the next Tuesday due to holidays.
Ryobi needs to send you a new battery!
You have to give them the battery part number, the charger part number and the lawn mower part number otherwise they won’t send you anything.
Since I didn’t have the lawnmower part number I had to go out in the shed to get it. They told me I would receive a new battery within 7 to 14 days. I received the new battery on June the 3rd 2019.
You can’t know how happy I was to receive the battery. I thought my problems are fixed and I will finally be able to cut my lawn.
Ryobi lawn mower doesn’t work!
The next day I went outside with a fully loaded battery ready to cut my lawn. I put the battery in and insert the key to be able to start it. It worked!
I then roll the machine to my front yard, start the engine, and push on it to start mowing, everything stopped! I repeated the same maneuver 20 times with the same result.
I started the engine try to start mowing and everything stopped!
Home Depot always not responsible.
I called Home Depot and asked if I could bring them the lawnmower because it is not working. I received the same answer that they are not responsible after 90 days of the purchase and that I had to deal with Ryobi dedicated service center.
The nearest Ryobi service center in my region is an hour away from home. I have to go there in heavy traffic to take it there but this is not all!
The clerk told me the lawnmower won’t be checked before 21/2 weeks because of the workload they have. They will call me whenever it is ready probably at the end of June
Home Depot Return Policy.
Most new, unopened merchandise sold by The Home Depot can be returned within 90 days of purchase unless noted in our Return Policy Exceptions. If your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 days from date of purchase to receive a full refund, unless noted in our Return Policy Exceptions.
My purchase was made with the Home Depot Consumer Credit Card.
Exceptions to the return policy.
Lawnmowers are part of the exceptions!
The lawnmower will be repaired if possible in accordance with the manufacturer’s warranty through an authorized service entrepreneur.
Comments on Ryobi!
Does not work well!
This is one of the worst lawnmowers I have ever purchased. Battery dies after a couple of use. Had to buy an extra that lasted only a few minutes with a full charge.
What a waste of money!
Warranty support is crap.
The bag split on second use and no way can I get a replacement for anything less than 2 hours and $20 (which I might get back) to move the entire mower for warranty coverage on a bag.
Do not buy Ryobi battery-powered tools. They really work great……..until they don’t. I used to buy only Ryobi cordless tools until I ended up buying new batteries every year.
Including and especially the 40-volt models. The batteries have a very short lifespan and are very expensive to replace. I prefer every other brand now especially Greenworks.
Heather den Boer
I’ve had this mower for 3 years. It spent 6 weeks at a service center last spring only to come home with a new battery. I have suggested and suggested and suggested that it’s not the battery, it’s the connection between the battery and the mower!! It cuts out every 8’ or so. Every time. Ryobi will not replace the mower. I don’t know what to do. $400 is a lot of money for a lemon. I can’t even sell it because it doesn’t work.
Two things I promised myself is never to buy any other Ryobi product and never to buy anything else at Home Depot. You don’t know if you will have a problem with a lawn mower when you buy it.
I am telling everybody I know, family, friends, people I met for the first time to never buy a Ryobi product and especially not from Home Depot.
My recommendations are that Ryobi makes a better product and Home Depot should revise their return policy for northern country buyers for lawn mower purchases made in July/August and even later in the season.
You buy a lawnmower to cut your grass, nothing more nothing less. When you use an apparel 5 or 6 times in a season and it doesn’t work the following season you bought a lemon.
If you have a comment or suggestion please leave them below and I will get back to you as soon as possible. I hope you enjoyed your reading.